Effective Date: 11-09-2023
This Refund Policy (“Policy”) outlines the refund process for products and services offered by Excel Champions (“we,” “our,” or “us”) on our website, www.excelchampions.in (“Website”). By purchasing our products or services, you agree to comply with and be bound by this Policy.
- Refund Eligibility
1.1 Courses and Digital Products: Refunds for courses and digital products will be considered under the following circumstances:
You have encountered technical issues that prevent access to the purchased content, and our technical support team is unable to resolve the issue within a reasonable timeframe.
You have not accessed or downloaded the purchased course or digital product.
1.2 Services: Refunds for services will be considered under the following circumstances:
The service has not been initiated, and you request a refund before any work has started.
There has been a breach of our service agreement or contract, leading to dissatisfaction with the service provided.
- Refund Process
To request a refund, please follow these steps:
2.1 Contact Us: Send an email to shaveta.khullar@gmail.com with the subject line “Refund Request.” In your email, provide the following details:
Your full name
Order number
Reason for the refund request
Any relevant supporting documentation or information
2.2 Review Process: Our team will review your request and determine its eligibility based on the criteria outlined in Section 1.
2.3 Notification: You will be notified of the decision regarding your refund request within a reasonable timeframe. If your request is approved, we will initiate the refund process.
- Refund Methods
3.1 Digital Products and Courses: Refunds for digital products and courses will be processed to the original payment method used during the purchase.
3.2 Services: Refunds for services will be processed as agreed upon in the service contract. This may include returning fees paid in full or partially, depending on the specific terms of the contract.
- Exceptional Circumstances
We reserve the right to make exceptions to this Policy in extraordinary situations or to address unique circumstances. Such exceptions will be made at our sole discretion.
- Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
ExcelChampions
Address: G-6, 2nd Floor, Rattan Park, Gali No-1, New Delhi 110015, India
Email: shaveta.khullar@gmail.com; bigrope06@gmail.com
- Changes to this Refund Policy
We may update this Refund Policy to reflect changes in our refund processes or for legal reasons. Please review this Policy periodically for updates.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy.